The returns are free for Portugal and Spain.

To request a return of an item you should access your account in the online store.

After that, you have to select the order you intend to return, the reason of the return and send the form.

We will receive a notification in our e-mail and will answer you in 24h with the confirmation of the pick-up. The courier company will pick up the package in the following 24h to 48h.

You should fill the return note, place it inside the package and seal it with the sticker.

As soon as we receive the package in our warehouse, we will contact you and issue the corresponding amount.

In case you made the order as a guest, please send an e-mail to shoponline@pilicarrera.com, requesting the pick-up. Please indicate the order reference and the address for the pickup.